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Huge +1 for Burris Customer Service |
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slowr1der
Optics Apprentice Joined: March/25/2010 Status: Offline Points: 247 |
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Posted: May/03/2011 at 20:27 |
So I purchased one of the clearance 4.5-14x42 Burris
Fullfield II from SWFA with the regular plex crosshairs around 2 months
ago. I like the plex crosshairs and for $100 savings over the ballistic
plex I really liked them. When I got it I went to mount it on my rifle
and noticed I couldn't get as good of groups as I had been getting from
the rifle, then I noticed an issue with the eye piece being slightly
loose. I asked on here and was told it wasn't normal, but since then
I've realized I think it always happens as I've checked out several more
and they have all done it and since the eye piece doesn't have a lock
ring I can't really see how they couldn't do it. When the scope is
mounted if the gun is locked down firm and you push up and down on the
eye piece it would slightly move and make it look like the crosshairs
were moving. Obviously it wasn't the crosshairs moving, but the back
glass slightly. Burris also told me on the phone this is a very common
issue they get calls about and told me a little bit of movement is
normal, but not a lot. We still couldn't figure out why I couldn't get
good groups. It also had an issue with the parallax adjustment markings
being way off. They wanted me to send it in so they could check it out.
They also agreed to send me a shipping label as they agreed I shouldn't
have to pay to ship it in when I just bought it. They said they would
mail the shipping label, but after a week and not getting it I called
back and they just emailed it to me. I sent it in and they reset the
parallax on the scope, and sent it back. They had the scope about 1-1.5
weeks and there was around 2 weeks shipping time. So all in all pretty
fast. I got it back and the problem with the eye piece wiggle was still
there. However, this time I noticed that there now was a piece of dirt
or something inside of the lens.
I called Burris back up and this time they told me to send it back in and this time they would replace it. They sent me a shipping label again. I sent it in approximately 2 weeks ago and it was back on my doorstep today. When I opened the brown box to my surprise there was not only a brand new scope inside, but they also upgraded me to the ballistic plex model for free. I couldn't believe it. All in all, I can't say a bad thing about Burris customer service and I'd highly recommend them. I've dealt with Leupold several times also and while I've had decent experiences with Leupold, they have never sent me a shipping label to send the scope in the first time, but they did send me one when scopes had to go back a second time to them. On the last scope I sent to them, they also sent it back with the same issue, and I had to send it back again only for them to repair it again. Seems they don't like to replace them. Where as Burris sent it back with an issue and instead of keep working on it, they just sent me a brand new one and even upgraded me to the more expensive reticle option. I really liked that, and all in all as far as optics this is the best customer service experience I've had to date. |
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helo18
Optics Jedi Knight Joined: December/02/2006 Location: Montana Status: Offline Points: 5620 |
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Glad they got you taken care of.
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To be prepared for War is one of the most effectual means of preserving peace.
GEORGE WASHINGTON |
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tman1965
Optics Master Joined: July/20/2010 Location: South Georgia Status: Offline Points: 1456 |
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Way to go Burris!
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Sometimes my tongue outruns my brain and I say something I haven't thought of yet!
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qball
Optics Apprentice Joined: August/25/2010 Location: South Dakota Status: Offline Points: 76 |
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That kind of customer service goes a long way. Nice to hear,
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I wouldn't be paranoid if everyone wasn't out to get me.
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slowr1der
Optics Apprentice Joined: March/25/2010 Status: Offline Points: 247 |
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Yes it does. I was a little worried after hearing a few bad reviews of their customer service, but after my experience I can say I'm a fan. I wanted to wait until this was all resolved before I posted feedback on them, but now that it it is resolved, I'm more than impressed with how they handled it.
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11200 |
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Way to go Burris.
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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Glad to hear they stepped up and took care of you
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SingingRiver
Optics GrassHopper Joined: May/06/2007 Status: Offline Points: 3 |
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Another +1for Burris service. I purchased a 1.5-6x40 Euro Diamond E-dot from the sample list. When I got it, the E-dot did not work. After talking with SWFA, I decided to send it to Burris rather than immediately return it to SWFA. Apparently, mine was an older model with the dial E-Dot rather than the current push button style, so I wasn't sure Burris would consider it under warranty even though I had just bought it from SWFA. I mailed it to Burris on 4-21, and it was returned repaired on 5-6. They deserve a +1 for such service.
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WYcoyote
Optics Apprentice Joined: April/06/2010 Location: Kane,WY Status: Offline Points: 154 |
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I also had a great CS experience with Burris a couple months ago when my Signature 3-9x40's E-Dot quit working. This scope was older than the 5 year electronics warrantee period and I was unsure how the fix would be handled, but I had it back in less than 2 weeks, no charge. They stated that the LRS circuit board was replaced, and the scope was re-centered, recoil and fog tested. Plus the lenses were as clean as a whistle.
To me, that is standing behind your product.
Thanks, Burris.
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31 bertram
Optics Apprentice Joined: January/15/2011 Location: Gulf Shores, Al Status: Offline Points: 57 |
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I am glad they got you fixed up. Although I hav'nt needed their repair service, I am very happy with my Burris scopes.
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31 bertram
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tjtjwdad
Optics Journeyman Joined: December/11/2007 Status: Offline Points: 365 |
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Burris has always been helpful for me when I called in for misc small pieces and such.
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