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Leupold Customer Service great? |
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8shots
Optics Jedi Knight Lord Of The Flies Joined: March/14/2007 Location: South Africa Status: Offline Points: 6253 |
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Posted: September/16/2010 at 09:36 |
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We all (or mostly all) rave about Leupold's legendary customer service.
I e-mailed them on Monday regarding scope modifications. No reponse to date. That in my book falls outside legendary customer service.
I will again shoot off an e-mail and see.
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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Keep us informed 8's. Can you sent a read reciept with it to make sure its getting read?
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8shots
Optics Jedi Knight Lord Of The Flies Joined: March/14/2007 Location: South Africa Status: Offline Points: 6253 |
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Unfortunately the only contact e-mail is via their website. It auto sends the e-mail. I have just sent the second e-mail, so I will see.
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11200 |
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Maybe they need to re-model their CS after Vortex. |
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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hometheaterman
Optics Apprentice Dolphin Overton Joined: February/10/2010 Location: NC Status: Offline Points: 84 |
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Why not call and talk to someone right now? That's what I've always done when dealing with them, and haven't had any issues.
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Ernie Bishop
Optics Professional Joined: January/26/2010 Location: Gillette, WY Status: Offline Points: 765 |
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Good idea.
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Ernie
"If you think you are perfect, just try walking on water." |
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pyro6999
Optics Retard OT TITAN Joined: December/22/2006 Location: North Dakota Status: Offline Points: 22034 |
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you want to pay for the international long distance phone call from south africa to the united states??? |
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They call me "Boots"
375H&H Mag: Yeah, it kills stuff "extra dead" 343 we will never forget God Bless Chris Ledoux "good ride cowboy" |
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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I used to have an e-mail for their tactical rep who's name is Jerod but I cant find it.
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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8's if you want to PM me specifically what you want me to ask them I will call them and talk to them for you as well as try to get a direct email address to one of the guys in the tactical shop
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dhdoyle
Optics GrassHopper Joined: February/22/2010 Location: Western Wyoming Status: Offline Points: 44 |
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I did the same thing a few months ago - asked the custom shop about the feasibility of putting new turrets on a scope. It took them a few days to respond, but they did answer.
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stickbow46
Optics Master Extraordinaire Joined: January/07/2009 Location: Benton, Pa Status: Offline Points: 4678 |
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Nice going Graham!
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Pearls of Wisdom are Heard not Spoken
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8shots
Optics Jedi Knight Lord Of The Flies Joined: March/14/2007 Location: South Africa Status: Offline Points: 6253 |
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Thanks my friend. yes I could call them, but then why have the "Contact us" facility on their website.
I wanted their written response that they could modify my Leupold 8,5-25x50 VX111 (not VX3) as follows:
TMR reticule
M1 Tactical turrets.
Then as an aside issue:
Also could they fit M2 tactical turrets (1/2 MOA clicks)?
Also can they fit Mil turrets.
It is a long way to send my scope and then only to be informed they cannot do it etc etc. So I thought a quick and easy way was to e-mail them.
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pyro6999
Optics Retard OT TITAN Joined: December/22/2006 Location: North Dakota Status: Offline Points: 22034 |
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it takes them a few days to get to your message, im sure they get 1000's of emails everyday. if you dont hear from them by next wednesday then maybe i would get excited.
course when dealing with vortex you get an answer the same day. |
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They call me "Boots"
375H&H Mag: Yeah, it kills stuff "extra dead" 343 we will never forget God Bless Chris Ledoux "good ride cowboy" |
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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I will call them today just so you dont' have to wait. Will give me something to keep my mind off things
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hometheaterman
Optics Apprentice Dolphin Overton Joined: February/10/2010 Location: NC Status: Offline Points: 84 |
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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Just hung up with them,
Yes they can do the TMR reticle and yes they can do the M1 Tactical Turrets. Cost is below in USD TMR - $160
M1 - $140 w/ 1/4 MOA Dials (only option availible)
Turn around time is 3 weeks once they have the scope in hand.
Right now they can't do the M2's but sometime in 2011 they will be able to retrofit a mil turret onto that line of scopes but he didnt' know when in 2011 yet.
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WestOfPecos
Optics Apprentice Joined: September/08/2010 Status: Offline Points: 240 |
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That was really nice SVT.
You are on my good guy list. |
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snakeman48
Optics Apprentice Joined: March/29/2010 Location: SW Lower Mich Status: Offline Points: 129 |
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I have experienced their CS email response in the past, and is next to nothing.
I emailed them on 3 different occasions, and only once did they respond, and that was after a week plus delay. I ended up calling to get the answers. I mentioned that I emailed the same question, and never received a reply. The CS person I spoke with on that call told me email CS is swamped. Well hire more people was my reply, to which he had no answer to. I realize that calling from from your location is cost prohibited. |
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NRA Benefactor Member. Veteran; US Army 5th Corps 1970-1972
The only time in my life when I got to Rock-N-Roll, and the ammo was free!! |
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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pyro6999
Optics Retard OT TITAN Joined: December/22/2006 Location: North Dakota Status: Offline Points: 22034 |
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ive got same day service either way, especially with two vortex employees as forum members. |
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They call me "Boots"
375H&H Mag: Yeah, it kills stuff "extra dead" 343 we will never forget God Bless Chris Ledoux "good ride cowboy" |
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