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Vortex Viper Turrets |
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Oddball-Six
Optics GrassHopper Joined: March/24/2010 Location: Colorado Status: Offline Points: 6 |
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Posted: July/02/2010 at 08:27 |
Curious if anyone is aware of plans from Vortex to introduce a slightly thicker o-ring to "tighten" up the turrets on the new Viper PST. Its one of the few areas of concern that I am seeing in even positive reviews.
For the hordes of us folk who have these on order already, if such a change is made, are you guys prepared to allow us to return them for the modification under the "if you arent happy, we will fix it" warranty?
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- Oddball-Six
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Sam@Vortex
Optics GrassHopper Joined: December/10/2009 Location: Middleton, WI Status: Offline Points: 35 |
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We're aware of this and we are addressing it. Anyone that has a turret that is too loose or has anything wrong with it can contact us directly and we will take care of it under warranty at no charge to the customer.
However, I don't think this will be a wide spread problem. I think there are only a very small number of PST's out there that have turrets like this. We're working hard to make sure that not one more goes out the door like that. -Sam |
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Steelbenz
Optics Jedi Knight ROLL TIDE ROLL Joined: January/03/2006 Location: Heart of Dixie Status: Offline Points: 5153 |
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Question answered in less than an hour of posting! Brovo Zulu Sam. Only way to get faster is by phone.
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"Don't argue with a fool! From a distance you can't really tell who's who!"
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Oddball-Six
Optics GrassHopper Joined: March/24/2010 Location: Colorado Status: Offline Points: 6 |
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Boy you just cant ask for better than that. 1) Recognition of problem. 2) Statement of expected resolution. 3) Oh and yes, if you are affected, we will take care of you.
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- Oddball-Six
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pyro6999
Optics Retard OT TITAN Joined: December/22/2006 Location: North Dakota Status: Offline Points: 22034 |
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i have yet to meet reps from any optics company who are more willing to help than sam and scott from vortex optics. these two men are top shelf if you ask me!
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They call me "Boots"
375H&H Mag: Yeah, it kills stuff "extra dead" 343 we will never forget God Bless Chris Ledoux "good ride cowboy" |
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stickbow46
Optics Master Extraordinaire Joined: January/07/2009 Location: Benton, Pa Status: Offline Points: 4678 |
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+1 with pyro6999
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Pearls of Wisdom are Heard not Spoken
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cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
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Exceptional!
Good work, Sam.
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snakeman48
Optics Apprentice Joined: March/29/2010 Location: SW Lower Mich Status: Offline Points: 129 |
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That's called "stepping up to the plate" CS
Good response Sam |
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NRA Benefactor Member. Veteran; US Army 5th Corps 1970-1972
The only time in my life when I got to Rock-N-Roll, and the ammo was free!! |
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