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Hustler2Bravo
Optics GrassHopper Joined: June/13/2010 Status: Offline Points: 21 |
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Posted: June/17/2010 at 14:03 |
Original post was due to a simple misunderstanding.
Problem is now resolved. ILya Edited by koshkin - June/18/2010 at 17:19 |
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Invisible Souls Leave 308 Holes
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shooter07
Optics Jedi Knight Shooting Sprout Joined: June/12/2010 Location: PA Status: Offline Points: 5120 |
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I'd PM Chris Farris regarding the issue...he's on the site right now.
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Si Vis Pacem Para Bellum
"Issac Newton invented gravity because some asshole hit him with an apple" -Chris Moltisanti |
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Bigdaddy0381
MODERATOR Georgia peach Joined: February/27/2007 Location: Georgia Status: Offline Points: 13682 |
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Nope you’re the first!!! Hope it works out for you elsewhere and your dentistry work happens fast and painless. A hurting toof is the worst, and buying a scope from somewhere else ranks right up there. I truly hate to hear about your bad fortune. |
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P&Z Firearms , Pro gun cleanings and gun repair and wood refinishing.
Ecclesiastes 10:2 |
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Roy Finn
MODERATOR Steiner Junkie Joined: April/05/2004 Location: United States Status: Offline Points: 4856 |
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Hustler2Bravo, you should try to resolve this issue with SWFA before making a post such as this one. Refer to rule #6....
6. The Optics Talk forum is not to be used as a customer service tool for SWFA customers. Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at swfa@swfa.com. |
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supertool73
Optics God Superstool Joined: January/03/2008 Status: Offline Points: 11814 |
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I am betting the card you used was a debit card, right?
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Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.
"A Liberal is a person who will give away everything they don't own." |
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Hustler2Bravo
Optics GrassHopper Joined: June/13/2010 Status: Offline Points: 21 |
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If you read my earlier post, I have tried to remedy this unfortunate situation. As for breaking rule #6 I apologize. But as far as I'm concerned they broke the rule of Customer Service. It wouldn't be as bad if they only told me how this happened.
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Invisible Souls Leave 308 Holes
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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Its not SWFA's faught and its not your banks faught. Its whomever the custodian of the card is... Visa, MasterCard, etc. They require an authorization and a purchase charge. I deal with this on a daily bases, it part of the cardholder agreement between cards and finanical institutions. Your bank can go in and release the authorization but SWFA can't. Don't blame SWFA or your BANK blame Visa or MC...
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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as far as I am concerned a Mod needs to delete the thread entirely SWFA did nothing wrong and your casting blame with not enough information...PERIOD |
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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Steelbenz
Optics Jedi Knight ROLL TIDE ROLL Joined: January/03/2006 Location: Heart of Dixie Status: Offline Points: 5153 |
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Man I hate to hear that for ya, I've had to many good experiences to buy anywhere else.
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"Don't argue with a fool! From a distance you can't really tell who's who!"
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supertool73
Optics God Superstool Joined: January/03/2008 Status: Offline Points: 11814 |
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Good call SVT. I was trying to write up a post saying what you said but you wrote it much better. I work at a bank and see it daily as well. It is no more SWFAs fault than it is yours. I think you owe them a public apology.
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Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.
"A Liberal is a person who will give away everything they don't own." |
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Hustler2Bravo
Optics GrassHopper Joined: June/13/2010 Status: Offline Points: 21 |
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I do Apologize, but why couldn't they explain that to me like SVT did. I'm not trying to run anybody away from SWFA. All I mean is beware of things like this. I've never had this happen to me. SWFA is a awesome company to do business with. All I wanted was an explanation, and customer service couldn't do that.
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Invisible Souls Leave 308 Holes
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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It's not something everyone would know. Credit Card companies dont' want to give that info out, they run debit cards too. did you know that if you ever tried to buy a plane ticket with a debit card they will charge your card twice the full amount and hold that for 10 days to make sure at least one charge goes through and then release one. When you buy fuel with a debit card they can actually authorize up to $100 on yoru card and then the cost of what you got for 3 days....... Your bank is actually able to go in a delete certain authorizations. I do it daily, and it is possible. If you did call your bank and they said SWFA charged you twice I'd switch banks cause they are dumb. They didnt charge twice Visa (i'm assuming) sent in a preauthorization amount and then the charge amount to verify there was money
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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supertool73
Optics God Superstool Joined: January/03/2008 Status: Offline Points: 11814 |
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SWFA might not understand that either. Especially just an employee who has no idea how cards are processed. All they probalby know is the swipe them and they say authorized or not. I had Cabelas hit my card 3 times like that one day. I bought something for $1200 and they ran it they canceled (which was the employees fault) that trans then ran it again. So I had 2 preauthorize charges and 1 actual charge. Tied up $3600 on my card for a couple days.
That is the problem with making big purchases on a debit card and running then as a credit not a debit. If you run then as a debit meaning using a PIN number it is a single instant charge. If it is ran as a credit as all online charges have to be it ties up more funds than you think it will. |
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Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.
"A Liberal is a person who will give away everything they don't own." |
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Hustler2Bravo
Optics GrassHopper Joined: June/13/2010 Status: Offline Points: 21 |
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Thank you for the explanation SVT. I take back my first post, if I could delete I would.
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Invisible Souls Leave 308 Holes
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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No problem.... |
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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Hustler2Bravo
Optics GrassHopper Joined: June/13/2010 Status: Offline Points: 21 |
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As far as I'm concerned this situation is forgotten. And I plan on staying with SWFA for all my future purchases. Thanks to the ones that lead me in the right direction.
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Invisible Souls Leave 308 Holes
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SD Dog
Optics Master Extraordinaire OT Scratching Post Joined: February/28/2008 Status: Offline Points: 4177 |
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We are all human, but next time ease into it instead of blasting an innocent party with both barrels. I used work for a credit card company. Quite often if you call them and explain the issue, they can contact the vendor to verify charges and you are right as rain again. Problems is, most people talk to the vendor or the bank and not the CC processor, and they hold the keys.
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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The bank can delete charges too. Its just a matter of talking to the right person, in the right attitude, Dont' ever fail the attitude test and your ok. |
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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lucytuma
Optics Jedi Knight Joined: November/25/2007 Location: Wisconsin Status: Offline Points: 5389 |
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Good lessons for all to learn.
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"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not." - Thomas Jefferson
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
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SVT on a job well done.
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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