Visit the SWFA.com site to check out our current specials. |
SWFA a BIG -1, dissappointed |
Post Reply |
Author | |
exhogflyer
Optics GrassHopper Joined: October/30/2006 Location: United States Status: Offline Points: 49 |
Post Options
Thanks(0)
Posted: August/20/2009 at 16:47 |
Posted it here 'cause couldn't find where else but it will make sense...
Placed an order August 13 for a Zeiss full size tripod for $211.95 that I received August19.Problem is what I received is a Tiffen Vista Attaras tripod ( made in China), nothing Zeiss about it except for a label stuck on the box end that says "Zeiss Authorized Dealer", hmmmmm...
To further add insult, the SAME EXACT tripod is available from competitor for $79.95! Of course, I called SWFA and explained my dissatisfaction and the nice lady tells me it's "sold by Zeiss" ( website could explain this better?), that they don't price match competitor (nice to know this after the fact) and I could return it EXCEPT for the 8% restocking fee ( like this is all my fault?)
Nice going Chris, what a way to treat a repeat customer!
and if anyone cares my order number is 258605
|
|
State Arms Rebel .50 BMG
sorry, couldn't hear your shot |
|
Chris Farris
TEAM SWFA - Admin swfa.com Joined: October/01/2003 Location: Texas Status: Offline Points: 8024 |
Post Options
Thanks(0)
|
First off, you need to read and abide by the rules of the forum that you agreed to when you signed up.
6. The Optics Talk forum is not to be used as a customer service tool for SWFA customers. Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at swfa@swfa.com.
Second, we did not know that Zeiss was just relabeling a tripod and marking it up. We carry everything that is on the Zeiss price list but do not inspect it to see where it was made. We also have Zeiss lens cleaner that are probably not bottled by Zeiss.
You can not expect us to price match a NON authorized Zeiss dealer from NY, come on!!! The 8% covers credit card fees we incur, we typically do this on returns that are not defective and no fault of ours, this one is in the grey area so I asked Stephanie to waive the 8% and give you a full refund. Sorry for any inconvenience.
|
|
greywolf
Optics Journeyman Joined: April/25/2005 Status: Offline Points: 310 |
Post Options
Thanks(0)
|
You know, exhog, Chris has email and IM access - no need to air the dirty laundry before exhausting all avenues.
|
|
Kickboxer
MODERATOR Moderator Joined: February/13/2008 Status: Offline Points: 23679 |
Post Options
Thanks(0)
|
exflyer, I don't thnk you are going to get any sympathy here. Direct contact with Chris would have resolved this in an appropriate manner. Poor execution...
|
|
Opinion,untempered by fact,is ignorance.
There are some who do not fear death... for they are more afraid of not really living |
|
Sparky
Optics Master Extraordinaire Joined: July/15/2007 Location: SD Status: Offline Points: 4569 |
Post Options
Thanks(0)
|
+1
|
|
CBennett
Optics GrassHopper Joined: September/30/2012 Location: PA Status: Offline Points: 13 |
Post Options
Thanks(0)
|
wow i JUST signed up here but even i know without even looking at the TOS you should have went through proper channels or At least just PM the guy not this.
|
|
billyburl2
Optics Master Extraordinaire Joined: January/08/2009 Location: Cottonwood, AZ Status: Offline Points: 4015 |
Post Options
Thanks(0)
|
C this thread is from 3 years ago...
|
|
If it is tourist season, why can't we shoot them?
|
|
CBennett
Optics GrassHopper Joined: September/30/2012 Location: PA Status: Offline Points: 13 |
Post Options
Thanks(0)
|
wow slow board i didnt even see that this was only a few pages back...(as i just joined) normally on the boards i frequent 4-5 pages back is YESTERDAY (no kidding lol) so sorry didnt even pay attention...no wonder I didnt get any replies to my Leupold Venana post...:) its only 1 day old
|
|
CBennett
Optics GrassHopper Joined: September/30/2012 Location: PA Status: Offline Points: 13 |
Post Options
Thanks(0)
|
Oh well i give up lol cant even edit my post..i will check elsewhere for my questions good luck all!
|
|
3_tens
Optics Jedi Master Joined: January/08/2007 Location: Oklahoma Status: Offline Points: 7853 |
Post Options
Thanks(0)
|
Weekends were made for hunting.
|
|
Folks ain't got a sense of humor no more. They don't laugh they just get sore.
Need to follow the rules. Just hard to determine which set of rules to follow Now the rules have changed again. |
|
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |