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I think I may have a scope problem. |
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barm1
Optics GrassHopper Joined: May/01/2005 Status: Offline Points: 16 |
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Posted: May/01/2005 at 19:14 |
I sent my Burris FFII 4.5-14 back to have target knobs put on the scope. I also got my barrel back from Pac-nor in 6mm Norma BR. I had everything put together and ready to shoot today. I first started at 25 yards and it took me two shots to get where I needed to be to move it to 100 yards. Well my first shot at 100 yards looked fine and then when I peered through the scope for my next shot the image looked way out of focus like the parallax was way off. I thought what the heck is going on the first shot everything looked fine with the parallax adjusted close to the 100 yard mark. I had to move the parallax adjustment to the 50 yard mark for the target to look clear again. Am I doing something wrong? Did one of the lenses move? I continued to shoot it for 3 more groups of three to see if anything would change and it still remained clear at the 50 yard mark.
Brian |
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Stephanie
Optics GrassHopper Optics Goddess Joined: February/13/2004 Location: Native Texan Status: Offline Points: 1502 |
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I would check with Burris see what they say about it, if it's defective hopefully you can send it back getting it either fixed or get a new one. I hope they can help you out. Burris (970)356-1670 Edited by Stephanie |
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Brady
TEAM SWFA - Admin Casino Cruiser Joined: May/20/2004 Location: United States Status: Offline Points: 1844 |
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They may of disrupted something when they put the target knobs on. If it bugs you enough send it back to have it repaired. Burris has a forever warranty so getting it fixed shouldn't be a problem. Is the AO constantly off at all ranges or is this problem only at the 100 range? Shoot it a few more times to see if the image is constantly going out of focus. Also notice if your P.O.I is changing. If that is the case then definitely send it in. If it doesn't and the AO is just off 50 yards at all ranges I would say just leave it be.
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barm1
Optics GrassHopper Joined: May/01/2005 Status: Offline Points: 16 |
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Stephanie and Brady,
Thank you for your reply. I did call Burris and spoke to their customer service person who was quite rude. I am going to write a letter to Burris and send the scope back and another scope I had in for repair that has a hair or something inside moving around in my field of view. I am not happy with their product or service at this time.
Brian |
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greywolf
Optics Journeyman Joined: April/25/2005 Status: Offline Points: 310 |
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Wow - maybe he was having a bad day - no excuse for it, though. I've spoken to Burris people a few times and they were always very nice and polite to me.
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bratman87
Optics GrassHopper Joined: April/07/2005 Status: Offline Points: 27 |
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A while back I contacted them to send a Signature 2-8x back due to an internal cloudy lense. The woman I spoke to was real; polite and friendly, the tech she transfered me to was a rude a**. They did have me my scope back in 2.5 weeks in pristine condition. Don't let one butt hole get you down, every company has a few. I would be willing to bet money it was the same individual I talked to.
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Glenn Taylor
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Stephanie
Optics GrassHopper Optics Goddess Joined: February/13/2004 Location: Native Texan Status: Offline Points: 1502 |
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I would call back with hopes of you get someone else, explain your problem and see if they can help you, be sure to inform them about the customer service you recieved tell them you were not happy with it. Good luck!
This is how it makes me feel sometimes!!!
Edited by Stephanie |
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Stephanie
Optics GrassHopper Optics Goddess Joined: February/13/2004 Location: Native Texan Status: Offline Points: 1502 |
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Stephanie, Thanks for the heads up, if the customer does choose to call back he could ask for the customer service manager who will gladly help out. Thank you, Burris Company
Edited by Stephanie |
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barm1
Optics GrassHopper Joined: May/01/2005 Status: Offline Points: 16 |
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Thank you Stephanie and Bratman 87, I'll give customer service a call and ask for the customer service manager.
Brian
P.S. Greywolf, you're right there is no excuse for being rude at work to a customer. I deal with this everyday at work and I like to think of a phrase my dad always said about rude people, "kill'em with kindness." |
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barm1
Optics GrassHopper Joined: May/01/2005 Status: Offline Points: 16 |
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Stephanie,
I called and spoke to Gordon the Customer Service Manager. I explained my problems with the two scopes and he told me the front lens may have moved slightly with my 4.5-14 and they could remove the dust/hair from the other scope. He even offered to pay for my return shipping. He was a class act and I feel better. Thank you for your help.
Brian |
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Stephanie
Optics GrassHopper Optics Goddess Joined: February/13/2004 Location: Native Texan Status: Offline Points: 1502 |
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I'm so glad they took care of you! Good luck with your scopes when you get them back.
Edited by Stephanie |
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25musky
Optics GrassHopper Joined: April/28/2005 Location: United States Status: Offline Points: 4 |
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Stephanie: Would you come work for me? Customer service is so important this day and age. I wish there were more helpful people like you out there. Keep up the good work and thank you from us all.
Edited by 25musky |
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25musky
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STWSniper
Optics Apprentice Joined: April/05/2005 Location: Canada Status: Offline Points: 262 |
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barm1,
It is good to see that another Burris customer got satisfactory customer service for their warranty return. I sent back a 3-9x40 Burris FF II scope for cosmetic reasons and received a brand new replacement about 3 weeks later. They were very helpful in my email correspondence to them and were more than happy to take care of me. |
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