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Terrible Nikon Customer Service

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SamC View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SamC Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 14:26
Originally posted by 300S&W 300S&W wrote:

 And got SMOKED! Sorry Hm. Just couldn't resist. And of course just KIDDIN with ya.
 
I don't mean to laugh at someones misfortune but 300S&W, that was funnyRoll on Floor Laughing

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Post Options Post Options   Thanks (0) Thanks(0)   Quote 300S&W Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 15:10
  Yea Sam,sometimes ya just gotta laugh in the face of disaster. Hm didn't take wrong though. BAD timing on my part...........................
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Horsemany Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 15:16
Originally posted by 300S&W 300S&W wrote:

  Yea Sam,sometimes ya just gotta laugh in the face of disaster. Hm didn't take wrong though. BAD timing on my part...........................
 
Na I didn't take it bad.  Made me chuckle too.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 300S&W Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 15:19
 WHEW!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SamC Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 15:45
Hope it all works out for you Horsemany.
Sam

Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery.
Winston Churchill
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rifle looney Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 16:00
Originally posted by Horsemany Horsemany wrote:

Pyro
 
I'm not surprised...... I'm dissapointed.  No a scratched up cap does not affect the performance of the scope.  In fact if I didn't want a new looking scope I would've bought a used one.  I wouldn't be too bothered by the scratches but the bright aluminum where the paint is missing in gonna (*$$ me off every time I look at it.  Just an FYI for anyone who cares.  Apparently you don't.
 
 

Horsemany I happen to be a professional painter of many types and aspects I would gladly fix your cap for you but the shipping alone would make it un justifiable,so there for just get a sharpi or some satin black paint and do her up, it cant get any worse this really sucks. I know how you feel .    sorry dude!  Cool


Edited by rifle looney - February/27/2009 at 16:00
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Horsemany Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 17:09
Rifle looney
 
Thanks for the tip!  The Sharpie made it look a lot better.  It's looking pretty good now and I'll wait and see if they send a replacement anyway.  Thanks for the offer to fix too.  Generosity like that is what makes this my favorite forum.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote grandslam Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 20:10
Long after the happiness of low prices is gone, the agony of poor quality remains!!!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Horsemany Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 20:48
Originally posted by grandslam grandslam wrote:

Long after the happiness of low prices is gone, the agony of poor quality remains!!!!!
 
We'll see what the rest of the scope is like.  So far it looks OK optically.  Next week I'll shoot some box tests with it.  This is just going on a spare bench gun so it doesn't have to be a Schmidt & Bender to suit my needs.
 
For right now I've noticed it's got a much more forgiving eyebox and bigger fov compared to the VX III Long Range models I have.  Very crisp, audible clicks.  I just wish there were more of them(only 30" elevation). 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urimaginaryfrnd Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 21:43
If I find something I want on sale somewhere else I try to run it past Brady to see if SWFA can do the same or better. In only one instance they couldnt do same or better cause they had already sold all of the package deal the month before, so I just lived without it.  SWFA is where I want my optics to come from.   I really wouldnt mind seeing SWFA sell LaRue mounts though if it were possible. 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote hunter12345 Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2009 at 22:16
Nikon has nice optics for the money but CS is on the weak side.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote HOLLOWPOINT Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2009 at 02:17
Sue'em!
 
Wink Big Grin
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ed Connelly Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2009 at 04:47
Me, too.  If I found something that I wanted I would check with Chris to see if he could get one.  I would even check with Chris to see if he could get something that he doesn't normally carry....just because he's my buddy.  [ BIG a** kissing here.... Laugh].  You never know.  He could always ( maybe ) round one up somewhere ( from R_MS Bucky !! ) and be able to provide it for us!!!  Yippee   But I would always give Chris first chance----even if I wanted a COMPETITOR  Mouth Taped Shut  scope. 
 
But, mostly I am too broke---- but all that will all change one day!!!  Big Grin   
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Horsemany Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2009 at 07:51
Ed,
 
Inheritance or Lottery?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ed Connelly Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2009 at 08:08
D.B Cooper   

   

 

                  Plane

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Post Options Post Options   Thanks (0) Thanks(0)   Quote pyro6999 Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2009 at 08:21
Originally posted by Ed Connelly Ed Connelly wrote:

D.B Cooper  


Laughgood one ed!

   

 

                  Plane

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Chris Farris Quote  Post ReplyReply Direct Link To This Post Posted: March/05/2009 at 10:36
Horsemany,
 
Nikon saw this thread and asked me to post on their behalf (seems that their legal department does not like Nikon employees posting on public forums).
 
Before I get to their message let me tell you that Nikon prides its self in offering quality products that under go multiple levels of inspection so that you don't ever have to use their customer service.  They boast one of the industries lowest return rates (by a large margin).
 
Nikon would like to apologize first for the oversight on the scratched turret cover and for the customer service representative asking you to return the entire scope, which should not have happened.  To make things right they would like to send you a new turret cap.  Just PM me your details and I will forward them direct to Nikon.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 300S&W Quote  Post ReplyReply Direct Link To This Post Posted: March/05/2009 at 10:53
   Excellent   It all comes out in the wash! Miscommunication is responsible for MOST of the customer/dealer interaction problems. GLAD for ya Hm. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote koshkin Quote  Post ReplyReply Direct Link To This Post Posted: March/05/2009 at 11:07
Someone at Nikon actually reads the forum? That is good to know.  Are they making a concerted effort to improve customer service? 

It used to be uniformly horrible in the past, but now there seems to be some change for the better although it is still hit and miss sometimes.

ILya
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dogger Quote  Post ReplyReply Direct Link To This Post Posted: March/05/2009 at 11:07
Power of the forum at work.  Glad they are going to make it right for you.
 
Reread your post, wasn't just the rep, also her manager.
God save the Empire!
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