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110% Guarantee? |
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wby300mag
Optics GrassHopper Joined: January/10/2005 Location: United States Status: Offline Points: 11 |
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Posted: January/18/2005 at 16:02 |
Hello,
Before I start I want everyone to know I am very happy with the service at SWFA and I know that in the retail business there are times when your hands are tied as far as the lowest price. Out of respect to Chris and the other people I'll with hold the name of the other store. Through my investigation, and before posting this, I did check the 110% guarantee and was fully within the guidelines.
That said, I am wondering if anyone else has had this problem:
I have been looking for several weeks to find a scope for my new rifle. I decided on a scope and found a lower price through a different retailer. After contacting SWFA via e-mail, I was told that they could only beat the price by 5.00 or less than 2% of the difference. (forgive me if my math is wrong)
Frankly, I'm dissapointed. Over the past year or two, I have heard so many good things about SWFA....This comes as kind of a kick in the teeth to me.
Has anyone else experienced the same problem? |
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Chris Farris
TEAM SWFA - Admin swfa.com Joined: October/01/2003 Location: Texas Status: Offline Points: 8024 |
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Post the product and the company also who you spoke with here via e-mail. I will find out what the deal is. Meanwhile here is our 110% Policy.
110% Low Price GuaranteeIf you find a lower price at any competitor’s store on a new identical item just show us the lower price when you buy the item at SWFA or within 10 days after your SWFA purchase and we'll give you 110% of the difference. Our 10-day price-match guarantee is good on everything from optics to accessories. The item must be in stock and available for purchase at that price from a company (excluding wholesale or membership clubs) with a physical store location in the U.S. who is authorized by the manufacturer to sell the product.
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wby300mag
Optics GrassHopper Joined: January/10/2005 Location: United States Status: Offline Points: 11 |
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Chris,
Thanks for your prompt response. Let me again say, I mean no disrespect to you or SWFA.... Infact it is your expertise and willingness to explain the truth that has me working even this hard to give SWFA the business, and Yha I may be petty, but I think its a matter of principal.
See Below:
Our bottom dollar price to begin with is 324.95 on that scope. We can sell it to you at this price if you like. Just give us a call here and ask for the best price, and you will be take care of.
Thanks,
SWFA
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Chris Farris
TEAM SWFA - Admin swfa.com Joined: October/01/2003 Location: Texas Status: Offline Points: 8024 |
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SWFA's price is $398.99 on a Bushnell Elite 4200 2.5-10x40 Matte Competitor price is $329.99 with free shipping That's a difference of $69.00 and 110% of $69. is $75.90
Our price $398.99 - $75.90 = $323.09 with free shipping.
I don't know why we quoted you $324.95 other than our sales person did not understand how to do the math. Our computers have a best price on items that have a minimum advertised price that our sales staff is not supposed to go beyond. Our sales person should have went to the web site you provided, printed the page as evidence and get a manager to sign off on it after he has done the math on the printed proof.
I think the sales person really thought that the best price that came up on their computer was less than what you would have gotten via the 110% and felt they were going above and beyond for you.
I will thoroughly cover it in our team meeting this Thursday and dock the sales person's pay.
Call me and I will sell it to you for even less to make up for our screw up. |
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wby300mag
Optics GrassHopper Joined: January/10/2005 Location: United States Status: Offline Points: 11 |
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Chris,
I just missed you......I will be calling on Wed., 01-19-05.
Thanks again |
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Brewdaddy
Optics Apprentice Joined: January/05/2005 Location: United States Status: Offline Points: 36 |
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Wow, I'm impressed! I guess, I'll be buying my next scope from Chris! |
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wby300mag
Optics GrassHopper Joined: January/10/2005 Location: United States Status: Offline Points: 11 |
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Just bought my Bushnell Elite 4200, FROM SWFA, and I cant tell you how happy I am. Keep up the good work, you have a new customer for life!!!
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