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Swarovski Customer Service |
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rkingston
Optics Apprentice Joined: February/29/2008 Location: Junction, Tx. Status: Offline Points: 97 |
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Posted: June/11/2008 at 14:42 |
I recently sent back a Swarovski 2.5-10X56mm PH scope after it had turned yellow and hazy. They changed out one of the lenses and sent it back to me in short order. Optically it was repaired but now there were some tool marks and/or blemishes in the main tube and bell. I promptly sent them an e-mail explaining the situation and told them I couldn't say whether or not this damaged occured when the scope was repaired, or if it happened during the return shipping. Within 2 days I received an e-mail from SONA with a new Service Order number and a brief explanation stating that they didn't care how the scope got damaged and that they would be glad to make it like new again. And this is just what they did. Turnaround time was less than 2 weeks and there was no charge. EXCELLENT CUSTOMER SERVICE.
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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Now how much was Julia Roberts going to charge for that first night in the movie Pretty Woman. --- for what a Swarovski costs they could have had hookers deliver it to your door.
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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Mojo
Optics Journeyman All Mojo Joined: December/26/2007 Location: Wisconsin Status: Offline Points: 482 |
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If I purchase a Leupold 3.5-10X40 Mark 4 LR/T 30mm, can I expect Leupold have my scope repair job delivered by hookers too?
MOJO
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MOJO
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cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
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Touche!!
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If at first you don't secede...try..try again.
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RifleDude
MODERATOR EVIL OPPRESSOR Joined: October/13/2006 Location: Texas Status: Offline Points: 16337 |
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The one time I tested Swaro CS, I received this added perk. Are there some who didn't?
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Ted
Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle. |
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Dolphin
Optics Master Joined: October/05/2006 Location: North Carolina Status: Offline Points: 1795 |
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Another Swarovski failure. Interesting.
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Dogger
Optics Jedi Master Joined: January/02/2007 Location: Ontario, Canada Status: Offline Points: 8902 |
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Any idea what caused the lense to yellow?
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God save the Empire!
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RifleDude
MODERATOR EVIL OPPRESSOR Joined: October/13/2006 Location: Texas Status: Offline Points: 16337 |
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rkingston, you're not using some unorthodox "natural" lense cleaning ... fluid, are ya?
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Ted
Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle. |
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rkingston
Optics Apprentice Joined: February/29/2008 Location: Junction, Tx. Status: Offline Points: 97 |
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Never used any lens cleaner on it. The lens that was changed was an internal one. And no, there were no extra carricular activities offered. We have a saying at work about GE turbines, "You can buy better but you can't pay more". I never felt this way about the Swarovski.
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mike650
Optics God Joined: May/14/2006 Location: West of Rockies Status: Offline Points: 14569 |
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I already posted part of this story a couple of days ago on another thread... I sent an old 15+ year old 8x30 SLC bino back for inspection/pm. SONA said they were going to upgrade the lenses for free.
When the hookers finally left today, , I opened the box and found what looked like a new set of bino's. SONA replaced the lenses, eye cups, the exterior housing, etc. The entire process took exactly two weeks from the time I shipped them from California to Rhode Island, repair, and back to me. That's as good if not better than any turn around time I've received from Leupold based in Oregon. Don't get me wrong Leupold is excellent too and has great technical support. What Swarovski did though guaranteed another sale or two out of me some time very soon. Edited by mike650 - June/12/2008 at 00:50 |
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“A hunt based only on trophies taken falls far short of what the ultimate goal should be.” – Fred Bear
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Dolphin
Optics Master Joined: October/05/2006 Location: North Carolina Status: Offline Points: 1795 |
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Have to admit, that is excellent over the top CS.
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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Edited by Urimaginaryfrnd - June/12/2008 at 10:03 |
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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Edited by Urimaginaryfrnd - June/12/2008 at 10:01 |
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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If its the FFP model like I bought you definately can.
Man I've got to get a Swarovski. Thank God for SAMPLELIST.
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11200 |
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Top rate products should go hand in hand with top rate service. Seems like this was indeed the case here.
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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Bigdaddy0381
MODERATOR Georgia peach Joined: February/27/2007 Location: Georgia Status: Offline Points: 13682 |
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Since the started the smiling hooker Cs service, things have gotten strange over there.I called the other day to ask a simple question but now I have hearing aids and a light ear infection. So be careful. the CS department is still top notch...... Edited by Bigdaddy0381 - June/12/2008 at 12:16 |
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P&Z Firearms , Pro gun cleanings and gun repair and wood refinishing.
Ecclesiastes 10:2 |
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Rancid Coolaid
MODERATOR Joined: January/19/2005 Location: United States Status: Offline Points: 9318 |
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Thus far I have had no reason to send my Swaro in or test their CS; however, with the optics alone, I am still more than happy to have ponied up the $$ to enjoy the scope.
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Freedom is something you take.
Respect is something you earn. Equality is something you whine about not being given. |
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