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EOtech Warranty

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2012 at 19:37
Al D View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: September/06/2011
Location: Placerville
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Points: 16
Has anyone tried to return an Eotech due to damage? The 3x magnifier wasn't hooked on correctly and it fell off denting the shell. Seems to work ok, but it is kind of egg shaped now.
I know a lot of high end scope companies will fix or replace damage, but not so sure about Eotech.
Thanks
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2012 at 20:03
cheaptrick View Drop Down
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Joined: September/27/2004
Location: South Carolina
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I have a friend who had a Eotech 552?? go bad on him in a carbine class we attended. 
He talked to Eotech and they took care of him. 
Give them a holler.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/06/2012 at 22:15
Al D View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: September/06/2011
Location: Placerville
Status: Offline
Points: 16
Follow up,
I contacted Customer Service and received an RGA within 24 hours. It took me 2 weeks to get around to sending it back. They are 1 week away shipping time. Withing 2 days of receiving it back, a new one was UPS'd back to me no charge.
Way to go Eotech.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/07/2012 at 06:09
cheaptrick View Drop Down
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Thanks for the after action report. Eotech's CS is outstanding, from what I've read and heard from friends. 

As I mentioned in my previous post, my friends EO went down at a carbine class we attended, 2 weeks before he was supposed to deploy to The Sand Box for a security detail gig. He contacted Eotech right after the class and explained his situation. Not only did he have a new Eotech in his hands by weeks end, they upgraded his old unit to the newer model for free. I don't remember the old or new model though.   
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