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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 15:06
Bigdaddy0381 View Drop Down
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Georgia peach

Joined: February/27/2007
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Cancel your credit card before you die..........(hilarious!) 

Now some people are really stupid!!!! Be sure and cancel your credit cards before you die. 


This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. !


Here is the exchange:

Family Member:
 'I am calling to tell you she died back in January.'

Citibank
 : 'The account was never closed and the late fees and charges still apply.'

Family Member
 : 'Maybe, you should turn it over to collections.'

Citibank
  : 'Since it is two months past due, it al ready has been.'

Family Member
 : So, what will they do when they find out she is dead?'

Citibank
 : 'Either report her account to frauds division or report her to the credit bureau, maybe both!' 

Family Member
 : 'Do you think God will be mad at her?' 

Citibank:
 'Excuse me?' 

Family Member
 : 'Did you just get what I was telling you - the part about her being dead?' 

Citibank
 : 'Sir, you'll have to speak to my supervisor.' 


Supervisor gets on the phone:

Family Member
 : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank 
: 'The account was never closed and late fees and charges still apply.' 

Famil y Member
 : 'You mean you want to collect from her estate?'

Citibank
 : (Stammer) 'Are you her lawyer?'

Family Member 
: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank:
 'Could you fax us a certificate of death?'

Family Member
 'Sure.' (Fax number was given ) 


After they get the fax:

Citibank
 : 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member
 : 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.' 

Citibank:
 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?)

Family Member
 : 'Would you like her new billing address?'

Citibank 
: 'That might help.'

Family Member
 : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank 
: 'Sir, that's a cemetery!'

Family Member
 : 'What do you do with dead people on your planet??? 



(Priceless!!)
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 16:16
lucytuma View Drop Down
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Don't surprise me.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 16:18
BeltFed View Drop Down
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That is great. Sad, Scarey, but greatRoll%20on%20Floor%20Laughing.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 19:04
Ed Connelly View Drop Down
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Joined: December/16/2007
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That's like people in the USA who think that New Mexico is a foreign country!!! 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 20:17
lucznik View Drop Down
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Originally posted by Ed Connelly Ed Connelly wrote:

That's like people in the USA who think that New Mexico is a foreign country!!! 
You mean it's not????????????? Bandito
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 20:43
martin3175 View Drop Down
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No wonder Citi lost 9 billion last year . I guess they couldn't collect alot of late fees

Edited by martin3175 - March/28/2008 at 20:44
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/28/2008 at 22:33
ckk1106 View Drop Down
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I just had to copy that and send that to friends.  That is funny stuff.
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