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Bushnell Warranty!!!

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/03/2014 at 22:16
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Optics GrassHopper
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Joined: December/26/2013
Location: Sitka AK
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How many of you have had Good/Poor service with bushnell Warranty program?


I recently sent a 6-18x40 multi-x scope out for warranty repair due to water intrusion in the tube and on the internal lenses while brown bear hunting.

a week after i sent it to them, they sent me a postcard with a LAB#.
I looked on the website for the status of my repair and it said it was complete. After calling them to pay the 10$ return shipping fee i was informed that they were replacing the scope.

They are Replacing it with a Elite Tactical 6-24x50 ill. mildot.

so all in all i am getting a 1000 dollar scope to replace a 300 dollar scope!
i cant complain.

what are have your expiriences been with Bushnell costomer service?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/03/2014 at 23:31
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Optics Master Extraordinaire
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Joined: July/15/2007
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Good for you. And my experience with Bushnell has been positive as well. Not as good as yours but positive.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/04/2014 at 10:41
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Optics Jedi Knight
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Joined: January/08/2007
Location: Oklahoma
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Thunbs Up Over the years they went from very good to spotty, hit and miss. With the last turnover maybe they are going to try again. You definitely hit a homer. Congratulations and thanks for sharing your experience with the OT.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/04/2014 at 11:03
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As stated, welcome to Optics Talk and thank you for sharing your experience with The Collective. 
We love warranty, both good and bad, experiences from folks. Sounds like you made out REALLY well.    
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/05/2014 at 19:53
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Optics Apprentice
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I have had to use the CS only once but it was a good experience. They didn't replace my scope but they did fix it for me in a timely manner and cleaned/polished it up. No complaints from me other than having to wait long periods on the phone for CS (Over 15-20 minutes several times before talking with someone). I've heard they were hit or miss but for me it was a good experience.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/05/2014 at 20:19
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Optics GrassHopper
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Joined: January/04/2014
Location: Bush West Aust
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You certainly had a win with that warranty job,goodonya.
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