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Bushnell customer service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/27/2009 at 16:04
ngross10 View Drop Down
Optics GrassHopper
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Joined: February/07/2006
Location: Michigan
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I have heard a lot of bad reviews about the customer service from Bushnell, and I have to say that I sent back a scope chief Vl that the warranty was expired on and they sent it back to me only after they totally refurbished and adjusted it and sent me a coupon for 30-40% off on my next purchase of bushnell products , so to say that I am happy with how they treated me as customer is a understatement. I will be using this coupon to pick up more of their products for sure.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/27/2009 at 16:09
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Optics Jedi Master
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I had one interaction with them, when I used the "no questions asked 100% money-back guarantee" on my tactical 4200.  They said I'd have my refund in 6-8 weeks, I think I had it in 3.

I liked the experience.

Enjoy the scope.  Screw the naysayers.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/27/2009 at 16:14
supertool73 View Drop Down
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Joined: January/03/2008
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I have had good experiences with them as well.  I have returned a couple scopes for repair and had them back within a month of so.  Problems fixed and they have worked great since.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/27/2009 at 18:54
RONK View Drop Down
Optics Master Extraordinaire
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  Good for them!
 I hope a lot of folks in the optics businesses see this, and realize how important customer service is, and how much more consideration is given to it when choosing which optics to buy in tough economic times.
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/27/2009 at 19:13
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Optics Jedi Knight
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Joined: November/25/2007
Location: Wisconsin
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I think alot of it has to do in your approach, most people to respond well to demands, kindness and respect goes along way.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/28/2009 at 07:47
ngross10 View Drop Down
Optics GrassHopper
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Joined: February/07/2006
Location: Michigan
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Yeah, when I sent it back I pretty much asked them if there was anything the could do to fix it and let them know that I expected to pay for the repairs, and took care of me.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/28/2009 at 10:30
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Optics Jedi Knight
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Joined: January/08/2007
Location: Oklahoma
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One of the things I like about Bushnell is that I've never had to send anything back.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/31/2009 at 11:16
1911man View Drop Down
Optics Apprentice
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Joined: May/17/2009
Location: NW AR
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I sent a Simmons (divison of Bushnell) AETEC back over a month ago and have not rec a repaired or replaced scope yet..............................
 
Personally I have received much better service from Leupold, Burris, Nikon and Trijicon. They all make scopes that break.................but have to say I have never had a problem with a Bushnell 4200 and very few with Leupold riflescopes (most of my problems have been with their binos)
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/01/2009 at 08:50
1911man View Drop Down
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Joined: May/17/2009
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Spoke a few hours too soon, a replacement AETEC was in the UPS delivery Fri afternoon. Replaced no ?s asked with my only expense being round trip UPS.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/01/2009 at 09:00
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Optics God
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Joined: January/27/2008
Location: Burlington,WV
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  GOOD to hear!  I've got a Banner Dusk to Dawn to send back for a friend.  It lasted only 7rds on a .308 hvy bbl'd Handi-rifle.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/01/2009 at 16:05
ngross10 View Drop Down
Optics GrassHopper
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Joined: February/07/2006
Location: Michigan
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They were the same way with me, didn't hear from them and then boom scope UPS  and totally refurbished.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/01/2009 at 16:10
ngross10 View Drop Down
Optics GrassHopper
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Joined: February/07/2006
Location: Michigan
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They will take care of you on the banner, mine was out of warranty by 10 years probably and they still took care of me . Great company to deal with. I am going to use my coupon  mon. to order 3 more scopes and a range finder from them.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/01/2009 at 17:17
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Optics God
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Joined: January/27/2008
Location: Burlington,WV
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  Packaged and going out in the morning.
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