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Burris customer service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 16:28
Abitnutz View Drop Down
Optics GrassHopper
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I know this may be minor but...I lost both screws that clamp the rings to the rail. I opened a case with Burris and literally in 3 minutes I got a reply asking for my address. They said they would send the screws out in the morning. 

Maybe I should buy more of their scopes...I'd like to see one of those dual plane scopes in a higher magnification.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 16:53
cheaptrick View Drop Down
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They answer phones at Burris?!?! Really?? Stare

Three tries via phone...several emails...nada for me when I tried to contact Burris several years ago. 4 maybe? 

  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 16:55
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Originally posted by cheaptrick cheaptrick wrote:

They answer phones at Burris?!?! Really?? Stare

Three tries via phone...several emails...nada for me when I tried to contact Burris several years ago. 4 maybe? 

  

What you are describing is still better than Nikon.

and Burris has come a long way since then.

ILya

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 16:58
cheaptrick View Drop Down
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Originally posted by koshkin koshkin wrote:

Originally posted by cheaptrick cheaptrick wrote:

They answer phones at Burris?!?! Really?? Stare

Three tries via phone...several emails...nada for me when I tried to contact Burris several years ago. 4 maybe? 

  

What you are describing is still better than Nikon.

and Burris has come a long way since then.

ILya


Hahaha...yeah well, I wouldn't know, Your Evilness. I never had a moments trouble with my Nikon's. Wink

The best customer service is the one you never have to use, I always say.   
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 18:27
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Mr Cheaptrick, here is the latest: http://opticsthoughts.com/?p=1531

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 19:09
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That's alright, I had three Nikon scopes in one year. First one had a reticle that didn't like to stay in the same place, the second one had and erector spring break before I got the 7mm08 sighted in. The third one they sent me I sold before I ever opened the box. After all that my Nikon Binos fogged on me. I don't do Nikon.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/10/2016 at 19:58
cheaptrick View Drop Down
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Cool. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/11/2016 at 14:30
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Did I ever tell y'all about the time Burris sent me someone else's binoculars? I never had trouble talking to someone, just trouble getting them to understand they sent me too many binoculars and were going to have to pay to get the other fellow's back.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/11/2016 at 17:49
cheaptrick View Drop Down
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Originally posted by koshkin koshkin wrote:

Mr Cheaptrick, here is the latest: http://opticsthoughts.com/?p=1531

ILya

Your Optics Thoughts reviews are outstanding, Koshkin.  
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