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Burris cs dept

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/10/2008 at 20:51
pyro6999 View Drop Down
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jsut wanted to give some kudos to burris's cs dept. i bought a new set of rings from swfa and i got them yesterday and i went to mount them and noticed that they didnt fit right, so i sent them an email late last night explaining the issue and they right away today sent me a reply telling me they would be more than happy to take a look at the rings and either alter them or replace them free of charge. so i give burris cs dept a big Super

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/10/2008 at 22:49
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Aww yes.  The same experience I have always had with them.  I have been saying for a while that their department has been improving.  Keep us updated on how this plays out.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/10/2008 at 23:21
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i called swfa this morning and told them i screwed up and ordered the wrong rings for my rifle and they promptly shipped me  the correct ones out this morning so swfa's cs dept did an excellent job as well, which doesnt surprise me at all.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/10/2008 at 23:49
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Nice!!!  Thunbs%20Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/11/2008 at 08:16
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I'm glad you didn't try and alter them, per our conversation.  You would have had two sets of bad rings.  Nice to know companies still care about their products.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/11/2008 at 14:31
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It's nice to know how they are to deal with...everyone and I mean EVERYONE makes a lemon from time to time.  Some companys act like it is the customers fault...and sometimes they are correct.  It's always nice when a company realizes who pays their light bill.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/11/2008 at 21:48
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Originally posted by lucytuma lucytuma wrote:

I'm glad you didn't try and alter them, per our conversation.  You would have had two sets of bad rings.  Nice to know companies still care about their products.
im glad i looked at the package a second time and went oh sh*t i ordered the wrong rings no wonder they dont fit right
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