New Posts New Posts RSS Feed - Beware
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Check GunBroker.com for SWFA's No Reserve and No Minimum bid firearm auctions.

Beware

 Post Reply Post Reply   Topic Search Topic Search  Topic Options Topic Options Page  1 2>
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:03
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
Original post was due to a simple misunderstanding.

Problem is now resolved.  

ILya


Edited by koshkin - June/18/2010 at 17:19
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:06
shooter07 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
Shooting Sprout

Joined: June/12/2010
Location: PA
Status: Offline
Points: 4843
I'd PM Chris Farris regarding the issue...he's on the site right now.


Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:09
Bigdaddy0381 View Drop Down
Optics God
Optics God
Avatar
Georgia peach

Joined: February/27/2007
Location: Georgia
Status: Offline
Points: 12820
Originally posted by Hustler2Bravo Hustler2Bravo wrote:

I have had great experiences ordering several scopes and accessories from SWFA over the last few years.  But now it stops.  I recently ordered a new scope, after a few days waiting on it to arrive I decided to email customer service.  They said my card had been declined and that they had sent me an email saying so. I did not receive any email stating any problem.  I new that was not possible, I new there was more than enough $ in that account.  I called my card customer service, they told me that SWFA had tried to charge my card 2 times for the same order.  In doing so it caused the card to go over the limit causing the denial.  I emailed SWFA back to find out what happened.  They could not give me any info on the problem, nothing about why this happened.  But they did not deny this huge mistake.  Now my card is all screwed up due to the overdraft of the pending payments.  I was unable to pay my dentist bill this morning because of that.  SWFA has lost my business.  I hope this is not a common problem with them.  Just "Beware"
 

Nope you’re the first!!! Hope it works out for you elsewhere and your dentistry work happens fast and painless. A hurting toof is the worst, and buying a scope from somewhere else ranks right up there. I truly hate to hear about your bad fortune.

 

 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:16
Roy Finn View Drop Down
MODERATOR
MODERATOR
Avatar
Steiner Junkie

Joined: April/05/2004
Location: United States
Status: Offline
Points: 4856
Hustler2Bravo, you should try to resolve this issue with SWFA before making a post such as this one. Refer to rule #6....

6. The Optics Talk forum is not to be used as a customer service tool for SWFA customers. Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at swfa@swfa.com.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:26
supertool73 View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
Superstool

Joined: January/03/2008
Location: Utah
Status: Offline
Points: 9530
I am betting the card you used was a debit card, right?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:27
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
If you read my earlier post, I have tried to remedy this unfortunate situation.  As for breaking rule #6 I apologize.  But as far as I'm concerned they broke the rule of Customer Service.  It wouldn't be as bad if they only told me how this happened.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:30
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 28758
Its not SWFA's faught and its not your banks faught.  Its whomever the custodian of the card is... Visa, MasterCard, etc.  They require an authorization and a purchase charge.  I deal with this on a daily bases, it part of the cardholder agreement between cards and finanical institutions.  Your bank can go in and release the authorization but SWFA can't.  Don't blame SWFA or your BANK blame Visa or MC...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:32
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 28758

as far as I am concerned a Mod needs to delete the thread entirely  SWFA did nothing wrong and your casting blame with not enough information...PERIOD

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:33
Steelbenz View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
Status: Offline
Points: 4911
Man I hate to hear that for ya, I've had to many good experiences to buy anywhere else.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:34
supertool73 View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
Superstool

Joined: January/03/2008
Location: Utah
Status: Offline
Points: 9530
Good call SVT.  I was trying to write up a post saying what you said but you wrote it much better.  I work at a bank and see it daily as well.  It is no more SWFAs fault than it is yours.  I think you owe them a public apology.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:46
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
I do Apologize, but why couldn't they explain that to me like SVT did.  I'm not trying to run anybody away from SWFA.  All I mean is beware of things like this.  I've never had this happen to me.  SWFA is a awesome company to do business with.  All I wanted was an explanation, and customer service couldn't do that.    
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:50
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 28758
It's not something everyone would know. Credit Card companies dont' want to give that info out, they run debit cards too.  did you know that if you ever tried to buy a plane ticket with a debit card they will charge your card twice the full amount and hold that for 10 days to make sure at least one charge goes through and then release one.  When you buy fuel with a debit card they can actually authorize up to $100 on yoru card and then the cost of what you got for 3 days....... Your bank is actually able to go in a delete certain authorizations. I do it daily, and it is possible.  If you did call your bank and they said SWFA charged you twice I'd switch banks cause they are dumb.  They didnt charge twice Visa (i'm assuming) sent in a preauthorization amount and then the charge amount to verify there was money
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:51
supertool73 View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
Superstool

Joined: January/03/2008
Location: Utah
Status: Offline
Points: 9530
SWFA might not understand that either.  Especially just an employee who has no idea how cards are processed.  All they probalby know is the swipe them and they say authorized or not.  I had Cabelas hit my card 3 times like that one day.  I bought something for $1200 and they ran it they canceled (which was the employees fault) that trans then ran it again.  So I had 2 preauthorize charges and 1 actual charge.  Tied up $3600 on my card for a couple days. 

That is the problem with making big purchases on a debit card and running then as a credit not a debit.  If you run then as a debit meaning using a PIN number it is a single instant charge.  If it is ran as a credit as all online charges have to be it ties up more funds than you think it will.    
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:53
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
Thank you for the explanation SVT.  I take back my first post, if I could delete I would.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:56
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 28758

No problem....

 
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 14:58
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
As far as I'm concerned this situation is forgotten.  And I plan on staying with SWFA for all my future purchases.  Thanks to the ones that lead me in the right direction.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 15:24
SD Dog View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
OT Scratching Post

Joined: February/28/2008
Status: Offline
Points: 4176
We are all human, but next time ease into it instead of blasting an innocent party with both barrels.  I used work for a credit card company.  Quite often if you call them and explain the issue, they can contact the vendor to verify charges and you are right as rain again.  Problems is, most people talk to the vendor or the bank and not the CC processor, and they hold the keys.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 15:25
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 28758

The bank can delete charges too.  Its just a matter of talking to the right person, in the right attitude,   Dont' ever fail the attitude test and your ok.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 15:31
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
Good lessons for all to learn.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 16:41
bugsNbows View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9286
ExcellentExcellentExcellent SVT on a job well done.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 17:40
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
Originally posted by SD Dog SD Dog wrote:

We are all human, but next time ease into it instead of blasting an innocent party with both barrels.  I used work for a credit card company.  Quite often if you call them and explain the issue, they can contact the vendor to verify charges and you are right as rain again.  Problems is, most people talk to the vendor or the bank and not the CC processor, and they hold the keys.  


Hey Dog, Thanks for your post.  I'm too used to using both barrels due to my combat experiences in Afghanistan.  It has put me on edge thinking everyone is out to get me.  I made an uneducated mistake, should have researched the problem first.  I take full responsibility for the idiotic post.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 17:52
trigger29 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
X = 180 Y = 90 (X+Pyro)+(Y-Pyro) = ?

Joined: September/29/2007
Location: South Dakota
Status: Offline
Points: 4294
Nice work owning up to it. Takes a man to do that too.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 18:04
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
Originally posted by Hustler2Bravo Hustler2Bravo wrote:

Originally posted by SD Dog SD Dog wrote:

We are all human, but next time ease into it instead of blasting an innocent party with both barrels.  I used work for a credit card company.  Quite often if you call them and explain the issue, they can contact the vendor to verify charges and you are right as rain again.  Problems is, most people talk to the vendor or the bank and not the CC processor, and they hold the keys.  


Hey Dog, Thanks for your post.  I'm too used to using both barrels due to my combat experiences in Afghanistan.  It has put me on edge thinking everyone is out to get me.  I made an uneducated mistake, should have researched the problem first.  I take full responsibility for the idiotic post.
 
 It's water under the bridge,H.  But more so,I posted to THANK YOU for your service and sacrifice to our country.  
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 18:05
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
Originally posted by Hustler2Bravo Hustler2Bravo wrote:

Originally posted by SD Dog SD Dog wrote:

We are all human, but next time ease into it instead of blasting an innocent party with both barrels.  I used work for a credit card company.  Quite often if you call them and explain the issue, they can contact the vendor to verify charges and you are right as rain again.  Problems is, most people talk to the vendor or the bank and not the CC processor, and they hold the keys.  


Hey Dog, Thanks for your post.  I'm too used to using both barrels due to my combat experiences in Afghanistan.  It has put me on edge thinking everyone is out to get me.  I made an uneducated mistake, should have researched the problem first.  I take full responsibility for the idiotic post.

i can 100% promise you that swfa is the last company in america who is out to get you. thank you for your service.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/17/2010 at 18:24
Hustler2Bravo View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: June/13/2010
Status: Offline
Points: 21
Thanks for your support.  It's Great Americans like you that made my time over there seem well worth it.  
 Post Reply Post Reply Page  1 2>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Similar Threads: "Beware"
Subject Author Forum Replies Last Post
Beware of Bushnell Warranty Cover Up 30-30 man Rifle Scopes 2 8/16/2005 4:41:40 PM
Beware of Fakes Chris Farris SWFA's Auctions 20 11/3/2007 8:44:34 AM
Schmidt Bender fans beware. Trinidad Tactical Scopes 6 5/29/2006 7:40:30 AM
Monarch Beware 3_tens Reloading & Ballistics 4
Beware!!! Bushnell Customer Service allcheck Rifle Scopes 40
Butler Creek lens covers - BEWARE Rancid Coolaid Rifle Scopes 60
Binocular Spec Data - Let the Buyer Beware sparrow Binoculars 37
Buyer Beware Alplowboy Rifle Scopes 6


This page was generated in 0.125 seconds.