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Beware!!! Bushnell Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 18:07
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Originally posted by dhdoyle dhdoyle wrote:

Originally posted by brilite brilite wrote:

Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.

OK. I have a couple 25-year old Leupold scopes on my hunting rifles. I bought them at the time because they had a reputation for NOT requiring service. However, this thread isn't about Leupold. It's about Bushnell.

Frankly, when I but something, I do it with the intention of never contacting customer service. I don't want great repair or warranty service. I want a product that works. When I read threads like this, I don't pay attention to the comments about how great their service is. I note how many posts mention that they had optics that required repairs. This thread has been fairly low on posts that mentioned sending their Bushnell scopes back. That's a good thing, I think.

I read one mega post on another board about a scope brand, how great their customer service was, and how the owner was a great guy to deal with. Everybody was really enthused. What everybody else missed was the enormous number of people who chimed in and said that they had to send their scope back. I don't care how great their support is. I don't want one of those!




+ several!

Outstanding post . . . couldn't agree more.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 19:07
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Originally posted by dhdoyle dhdoyle wrote:

Originally posted by brilite brilite wrote:

Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.

OK. I have a couple 25-year old Leupold scopes on my hunting rifles. I bought them at the time because they had a reputation for NOT requiring service. However, this thread isn't about Leupold. It's about Bushnell.

Frankly, when I but something, I do it with the intention of never contacting customer service. I don't want great repair or warranty service. I want a product that works. When I read threads like this, I don't pay attention to the comments about how great their service is. I note how many posts mention that they had optics that required repairs. This thread has been fairly low on posts that mentioned sending their Bushnell scopes back. That's a good thing, I think.

I read one mega post on another board about a scope brand, how great their customer service was, and how the owner was a great guy to deal with. Everybody was really enthused. What everybody else missed was the enormous number of people who chimed in and said that they had to send their scope back. I don't care how great their support is. I don't want one of those!


This isn't about Bushnell.  It's about service and support, from any manufacturer!
You want a scope that works, by a Leupold.
You don't want great repair or warranty service, don't buy a Leupold.
Eight Leupolds never sent back for a problem, freezer full, neighbor's freezer full, no problems, at all, ever.
Brian
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 19:12
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[/QUOTE]
This isn't about Bushnell. 
[/QUOTE]

The thread topic was "Beware!!! Bushnell Customer Service"

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 20:17
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Originally posted by brilite brilite wrote:

Originally posted by dhdoyle dhdoyle wrote:

Originally posted by brilite brilite wrote:

Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.

OK. I have a couple 25-year old Leupold scopes on my hunting rifles. I bought them at the time because they had a reputation for NOT requiring service. However, this thread isn't about Leupold. It's about Bushnell.

Frankly, when I but something, I do it with the intention of never contacting customer service. I don't want great repair or warranty service. I want a product that works. When I read threads like this, I don't pay attention to the comments about how great their service is. I note how many posts mention that they had optics that required repairs. This thread has been fairly low on posts that mentioned sending their Bushnell scopes back. That's a good thing, I think.

I read one mega post on another board about a scope brand, how great their customer service was, and how the owner was a great guy to deal with. Everybody was really enthused. What everybody else missed was the enormous number of people who chimed in and said that they had to send their scope back. I don't care how great their support is. I don't want one of those!


This isn't about Bushnell.  It's about service and support, from any manufacturer!
You want a scope that works, by a Leupold.
You don't want great repair or warranty service, don't buy a Leupold.
Eight Leupolds never sent back for a problem, freezer full, neighbor's freezer full, no problems, at all, ever.
Brian

 buying a leupold is like buying a lincoln, its the same thing as a crown victoria, but you pay a lot more for the name and dont really gain anything. as far as you thinking that leupolds are made in the usa, better think again, they are pretty much only assembled here.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 22:30
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I broke thru the ice crossing a stream on a late season elk hunt and bent the objective end of my Leupold 3.5x10.
I sent it in and they deemed it unrepairable. Even though it was my fault I thought their CS would help me out a bit.
Well, they did not, but offered to sell me a somewhat similar scope at a price I didn't think was very competitive.
That chapped me a little and have since bought 3 Burris Signatures, a Zeiss Conquest, and a Bushnell Elite 4200 since then.
Do I miss my Leupold?  Ah... no.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 02:06
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OK  i usually don't bash on name "brand" stuff but about 17ys ago i bought a bushnell scope i couldn't get  the S.O.B. to line up if my life  had depended on it. from that point never again. but thats just me i get burnt once it will never happen again.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 02:20
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If I made it a point to never use a brand of scopes which failed on me at one time or another, I would have to stick to iron sights.

All things mechanical break occasionally.  If you have enough scopes go through your hands, at least one of each maker will end up dying on you at one time or another.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 06:48
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Sounds words from a man thats handled and evaluated hundreds of scopes
as an Optics engineer.  Thanks for teh sanity check ILya!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 06:57
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Originally posted by budperm budperm wrote:

Sounds words from a man thats handled and evaluated hundreds of scopes
as an Optics engineer.  Thanks for teh sanity check ILya!
 
agreed.  Your experience is greatly appreciated here.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 11:24
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+1....Thanks
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 15:49
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2 each is there own  i guess.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 15:56
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Originally posted by koshkin koshkin wrote:

If I made it a point to never use a brand of scopes which failed on me at one time or another, I would have to stick to iron sights.

All things mechanical break occasionally.  If you have enough scopes go through your hands, at least one of each maker will end up dying on you at one time or another.

ILya

To elaborate a little more:

I have never bought a product because I thought that the customer service of a particular company was good.  

However, I have definitely avoided buying otherwise perfectly decent products because I was pretty sure that had something gone wrong customer service would be bad.

I expect to good good service, should I need it.  Optics companies do not get any browny points from me for good customer service.  They do, however, lose some points for not providing it.  I view post-purchase customer support as an integral part of the product itself.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 16:04
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 Myself,I find reports of good vs bad CS too inconsistant for me to rely on.  Maybe I've just been lucky in having no CS problems. 
 If a product I'm interested in (fits a need FOR ME) is given a positive by guys I'm familiar with and trust who actually use them or test/review them,I'm going for it.


Edited by 300S&W - June/07/2010 at 16:14
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 16:06
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Originally posted by 300S&W 300S&W wrote:

 Myself,I find reports of good vs bad CS too inconsistant to be relied on.  Maybe I've just been lucky.
 
It also has to do with how your approach your issues and who you talk to.  Calling with an attitude doesn't help you get your product fixed at all!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 16:08
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I've had both good and bad customer service from different companies and sometimes even from the same company.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/07/2010 at 16:17
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 Sometimes good vs bad CS seems to depend which day you call or who you talk to.  That shouldn't be.
  If a product I'm interested in (fits a need FOR ME) is given a positive by guys I'm familiar with and trust who actually use them or test/review them,I'm going for it.
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