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Beware!!! Bushnell Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 11:03
allcheck View Drop Down
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Beware of Bushnell customer service.

 

I purchased a new DMS and mounted it on my Titan Armory Xtreme upper.  After mounting the scope, I noticed that something looked a little bit odd.  It turns out that the eye piece of the scope was angled/bent, so I returned the scope to Bushnell.

 

The first time Bushnell returned the scope with a quote for the price of a replacement.  They stated that the scope was damaged.  Well no crap, that is why I sent it in for repair.  Bushnell did not pack the scope in any sort of padding for return shipment, which only increased the damage. 

 

I gave the repair shop a call and spoke with a customer service rep.  I explained that nothing had been done to damage the scope while in my possession, and that there was no evidence of damage on the exterior of the scope that would indicate any sort of rough handling.  Bushnell kindly sent a shipping sticker, and the scope was returned a second time.

 

I would lookup my lab repair number every so often to check on the status of the scope.  After a couple of weeks, the lab repair number no longer worked.  I called Bushnell to see why I could not check on the status of my scope any longer and had not received any other communication about the scope.  I was told that I could send $10 to have my scope returned or have it replaced for $188.  The reason for denial this time was that the “scope was damaged while mounting”.  I am still trying to think of how the eye piece on a DMS can be bent during the mounting process.

 

Oh well I guess – lesson learned.  Buy a scope from a manufacture that backs up there products like Vortex and Leupold.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 11:12
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Sorry to hear of your problems.  My 2 experiences with Bushnell have been excellent and I could not have asked for better.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 11:14
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  First off,WELCOME to OT,allcheck.
 
  Don't know what to tell ya.  I returned a new Dusk to Dawn this past winter that died after 7 shots on a hvy bbl .308 Handi-Rifle.  The crosshairs shifted to a 45 degree angle.  I had a new one in 6wks. Only cost was for me to ship it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 11:19
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I would call back and talk to a supervisor.  They will fix it eventually it may just be a headache and a lot of yelling. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 11:19
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Oh and they have to send you the product back if they sent you the label to collect it.  They can't hold it hostage like that. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 12:16
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SVT_Tactical

 

For the second return, the customer service rep got approval from her supervisor.  I may have to call back and ask for the supervisor and also speak with the employee who evaluated the scope.

As for the return of the scope, Bushnell does list a $10 fee on their website for warranty repair.  I think I may just have them keep it.

 

Like I said in my first post; I will stick with reputable scope manufactures that stand behind their products.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 12:21
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Chief Sackscratch

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10-4  may i suggest Vortex,  top notch guys and customer service like you wouldn't believe
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 12:32
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Originally posted by 300S&W 300S&W wrote:

  First off,WELCOME to OT,allcheck.
 
  Don't know what to tell ya.  I returned a new Dusk to Dawn this past winter that died after 7 shots on a hvy bbl .308 Handi-Rifle.  The crosshairs shifted to a 45 degree angle.  I had a new one in 6wks. Only cost was for me to ship it.


I had a similar experience were the recticle just crumbled into a pile of crosshairs. I shipped it back to Bushnell and received a new scope no questions asked within a few weeks. The shipping cost was $5.00 or $10.00, I can't remember, it was a few years ago. IMHO, the CS was very good.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 19:49
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If it was a new scope you should have contacted the seller to go back on the shipper. If the scope was damaged in shipping. Shipping damage is not a manufactures defect and that is the only thing covered by the manufactures warranty.
No journey is swift when you start out headed in the wrong direction,
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 19:57
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I recently sent back an older banner 2.5x that the crosshairs had fallen out of and were laying in the bottom of the scope. Bless their hearts they put the cross hairs back in place but to return it they just put it back loose in the box with no pkg to hold it in place and when it was I opened it the crosshairs were broken. They didn't charge me for repair but basically the scope is a loss. I have several Bushnell scopes but I probably won't be buying another. I think I
ll probably stick with leupold or redfield at this point.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 21:32
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I give up. What is a Bushnell DMS ? ? ?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 21:51
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Originally posted by Roy Finn Roy Finn wrote:

I give up. What is a Bushnell DMS ? ? ?

Millett DMS-1, probably.  Bushnell bought Millett some time ago.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/27/2010 at 22:09
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Thanks ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/05/2010 at 06:54
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bushnell makes simmons,i bought a simmons with  side parallax adjustment and could not use it with WARNE fixed rings,the rings would bind the adjustment linkage.
 i changed rings and a couple of shots the scope went south on me,sent it back and they sent me a different scope thet had a lighted rect.  the switch did not work so i tossed the scope and will not buy another bushnell product.
  (i installed the WARNE rings with a WARNE torque wrinch at 24 inch. lbs.mfg. instructions)
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/05/2010 at 07:19
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Sorry to hear about your bad experiece with Bushnell.I had a problem with my Elite 6500,sent it back & had a brand new one in 2 weeks.The only thing that annoyed me was the fact that the scope was supposed to be able to ride a 50cal with no problems ,mine was mounted on a t/c 460 s&w mag and only lasted 68 rounds,they sent nothing telling me what caused the problem.Great scope & good cust.service,keep calling the supervisor & you will get it repaired ,as most will tell you on this sight they have had good experiences with Bushnell!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/05/2010 at 07:44
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Sorry to hear you had trouble with them.  I had to deal with them last year over a Millett scope (do I see a pattern here?), they were very helpful to me.

To be honest, the only time I had any bad things to say about customer service to an optics company is Burris.  I really like the optics they have, and the warranty. 

This was a while ago, but the customer service was atrocious!    But I was only trying to get a reticle changed, the scope was fine, so I didn't need the service.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/05/2010 at 07:54
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I've heard nothing but horrow stories about the Millett DMS ...
 
but pretty consistent favorable stories about Bushnell service .. neighbor had a bushnell 3200 3-9 and dropped his 243 out of his deer stand and right on the scope. Big scratches on the tube and it wouldn't track anymore.. He sent it off to Bushnell, and 5 weeks later had a new one ( and his broken one was 5 or 6 years old ) .. Cost him $10 and he was thrilled.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/05/2010 at 16:48
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Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.
America First,
Brian
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 03:05
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Originally posted by brilite brilite wrote:

Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.

OK. I have a couple 25-year old Leupold scopes on my hunting rifles. I bought them at the time because they had a reputation for NOT requiring service. However, this thread isn't about Leupold. It's about Bushnell.

Frankly, when I but something, I do it with the intention of never contacting customer service. I don't want great repair or warranty service. I want a product that works. When I read threads like this, I don't pay attention to the comments about how great their service is. I note how many posts mention that they had optics that required repairs. This thread has been fairly low on posts that mentioned sending their Bushnell scopes back. That's a good thing, I think.

I read one mega post on another board about a scope brand, how great their customer service was, and how the owner was a great guy to deal with. Everybody was really enthused. What everybody else missed was the enormous number of people who chimed in and said that they had to send their scope back. I don't care how great their support is. I don't want one of those!


Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 07:22
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You do know If you never have a bad scope you will never know what a good one isNaughty
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 08:41
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I think knowing a good CS is available is a good thing.

I can not think of a company who does not make a lemon once in a while.  I had a friend who had to send back two new Leupolds.  His other 11 Leupies never gave him problems.  But those two needed to be returned, and a good customer service was needed, and provided.

A cousin of mine had to send off a Burris, a friend in Germany had problems with his Zeiss, yeah I said Zeiss!  I could keep going with years of scope problem  situations. But the point is it is good to know a company has a good Customer Service, because every company drops the ball once in a while. 

For some makers it is a very small amount (like Leupold), for some it is massive
(like low end Bushnells and Tasco).

It is great that Leupold is on the high end of performing well.  But people with eye problems (like me) cant use Leupold very well, I need the focus adjustments that Bushnell and Vortex provide.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 08:47
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Originally posted by brilite brilite wrote:

Hi,
Exactly why I buy Leupold.
Outstanding product and unbeatable, responsive, service and support.
America First,
Brian

if you believe that ive got swamp land to sell you. america first?? not hardly, most of the components of leupolds are made else where and only assembled here.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 17:26
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UPDATE
 
I started this topic after going back and forth a few times with the Bushnell repair center.  A Bushnell Rep, Jacob Loper (Member ID - Bushnell), contacted me through the forum and had a replacement scope shipped.  The new DMS is mounted and waiting to be sighted in.  I could have done without the initial problems, but the issue is now resolved.  Thanks Jacob!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 17:27
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good to hear!Thunbs Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/06/2010 at 17:39
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It is great to know that some of the Rep's are the OT and are listening to what people have to say. Getting in touch with the right person that cares about the company is the key to good CS. Way to go Bushnell.  Hugger
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