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Apple Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/13/2017 at 20:29
JLud View Drop Down
Optics Journeyman
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Joined: January/30/2010
Location: Bettendorf, Iow
Status: Offline
Points: 656
I realize Apple may be a bad name to some....I got started with an iPhone from work a while back and was pretty simple.  Then we got an iPad....next a new iPhone, upgrades, wife iPhone, iPads for kids etc and it took off like crazy.

I have been using my 10 year old plus gateway for well...10 plus years and getting blue screen of death.  Decided to get an iMac...which is awesome.  Syncs so easy with phone, can put photos on here so much faster than before, and looks amazing.  

Now, wife got an Apple Watch somewhere during this mess of apple products...anyways the screen cracked for pretty much no reason.  No damage, no impact, and she is a fitness buff so she was distraught.  I called apple, they had me a shipping box from fed ex the next day after talking to them....put watch in it and sent out the following day.  The day after I sent it out, the new replacement arrived...that is insanely fast all the way around.  No hassle, heres your new watch and thank you.

Anyway, my shameless plug for apple products and service.  pretty impressed to be honest on how fast I got to talk to a real person when I called, and how professionally and quick it was resolved.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/13/2017 at 21:18
sucker76 View Drop Down
Optics Apprentice
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Joined: June/13/2013
Location: Texas
Status: Offline
Points: 273
I'm a windows/PC/anything but Apple guy but gotta give credit where credit is due.  Apple has made a good product that most anyone can use.  Their customer support is fantastic.  My biggest rub is iTunes.  I HATE it.  I think I'm actually too stupid to use an easy to use product.  Using iTunes I feel like a diesel mechanic working on a Ferrari. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 06:33
bugsNbows View Drop Down
Optics Jedi Master
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bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9524
I have nothing but good dealings with Apple. I have an iPhone, iPad, and iMac. When I did have to call CS, I got right through and dealt with an English speaking nice lady. Her boss even contacted me the following day to make sure all was good. Can’t ask for better service than that!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 09:40
cheaptrick View Drop Down
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Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20755
I also have had excellent dealings with Apple....All 6 times my Iphone 6 Plus went tits up. Big Grin
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 10:08
tahqua View Drop Down
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Have You Driven A Ford Lately?

Joined: March/27/2006
Location: Michigan, USA
Status: Offline
Points: 8182
I like the hardware. It looks good, feels good and has always been durable for me. I had to spend a few times at "the store" because of soda pop spills on two different notebooks (daughters!). Only one time was the  damage not repairable and they gave me a nice coupon.
I still do not like their OS and I have had many years to adapt to IPhone and notebooks.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 16:05
JLud View Drop Down
Optics Journeyman
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Joined: January/30/2010
Location: Bettendorf, Iow
Status: Offline
Points: 656
It sure is nice for taking pictures of guns or whatever. Plug phone in, import and resize photo, and your done. Had never needed to call and was amazed...sounds like my experience is the norm which is frankly incredible.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 16:13
tahqua View Drop Down
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Have You Driven A Ford Lately?

Joined: March/27/2006
Location: Michigan, USA
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Points: 8182
Originally posted by JLud JLud wrote:

Plug phone in, import and resize photo, and your done.

...as does Droid
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 16:42
koshkin View Drop Down
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Dark Lord of Optics

Joined: June/15/2004
Location: United States
Status: Offline
Points: 11540
I despise Apple user interfaces. They generally make no sense to me.

I can wade my way through when I have to, but that is basically it. Some software is only available for Apple products, so I have an iPad for that.

Aside from that, I will not touch an Apple product with a ten foot pole.

I have used their customer service at a local Apple store and it was kinda like watching chimpanzees operate heavy machinery: very discomforting and lots of damage everywhere.

ILya

Edited by koshkin - October/14/2017 at 18:02
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 16:43
JLud View Drop Down
Optics Journeyman
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Joined: January/30/2010
Location: Bettendorf, Iow
Status: Offline
Points: 656
good to know, when I would connect phone to my old gateway it was a bear to actually get pics off it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/14/2017 at 23:41
supertool73 View Drop Down
Optics God
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Superstool

Joined: January/03/2008
Location: Utah
Status: Offline
Points: 10202
The Androids are malware magnets. There is hardly a week goes by that i don’t get an email about the latest android vulnerability. I bet they are at least 10 to 1 over iPhones. We have customers who get hacked on their androids but not a single one yet on an iPhone.

From a security standpoint i will stick to the iPhones.
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