New Posts New Posts RSS Feed - A+ Bushnell Customer Service
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Check GunBroker.com for SWFA's No Reserve and No Minimum bid firearm auctions.

A+ Bushnell Customer Service

 Post Reply Post Reply   Topic Search Topic Search  Topic Options Topic Options
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/17/2009 at 14:32
ti-force View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: August/28/2008
Location: Georgia
Status: Offline
Points: 195
 About a week ago, I posted in a couple of threads about how my lens caps (for my Bushnell Elite 4200 2.5-10x40) apparently grew legs and walked off, and how the person I talked to at Bushnell told me he would send them to me free of charge. Well, the lens caps arrived today.
 
 When I called Bushnell last Friday, the gentleman told me to expect the lens caps in about 10 days, today makes 8 days, but only 6 actual working days. I'm quite impressed with Bushnells customer service and quick shipping. I'm VERY appreciative of the replacement lens caps free of charge, I mean, I didn't even have to pay for the shipping.
 
 Now, I know these lens caps aren't very expensive, (about $4.00 on their website) but I think it's a very nice gesture and speaks highly of their company. I hope they would act in the same manner for someone who is in need of an expensive repair, but I can't comment on that because this is the only time I've had to deal with their customer service.
 
 To show my thanks to them, I thought I would share this with others. Also, since seeing is believing, I've decided to include some pictures. I did photochop my name and address for privacy reasons, but nothing else has been tampered with. Also, note the date on the postage, as well as, the price on the invoice ($.00).
 
Casey
 
 
 
 
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/17/2009 at 14:35
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389

Always nice to hear good news.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/17/2009 at 16:20
bugsNbows View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9286
Good for them...and you also.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/17/2009 at 16:56
cheaptrick View Drop Down
MODERATOR
MODERATOR
Avatar

Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20472
Originally posted by bugsNbows bugsNbows wrote:

Good for them...and you also.
 
I concur!!
Thanks for sharing your experience with the forum, Sir.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/17/2009 at 21:00
Randall45 View Drop Down
Optics Apprentice
Optics Apprentice


Joined: June/25/2009
Status: Offline
Points: 284
If it were a problem with a scope I think that they would do the right thing also.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/18/2009 at 06:26
martin3175 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar

Joined: January/19/2005
Location: Maryland
Status: Offline
Points: 3773

thanks for the info...

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/18/2009 at 07:47
ti-force View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: August/28/2008
Location: Georgia
Status: Offline
Points: 195
 You guys are quite welcome. After all, it's the least I can do for this forum. I've learned so much from this forum and when I see the opportunity to give a little back, I'm gonna take it. I hope to have much more to contribute over time.
 
Casey
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/18/2009 at 07:52
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
 
    Thunbs Up Thunbs Up!!!!!!!!!!!!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/18/2009 at 08:15
cheaptrick View Drop Down
MODERATOR
MODERATOR
Avatar

Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20472
Originally posted by ti-force ti-force wrote:

 You guys are quite welcome. After all, it's the least I can do for this forum. I've learned so much from this forum and when I see the opportunity to give a little back, I'm gonna take it. I hope to have much more to contribute over time.
 
Casey
 
Great attitude. That's what this place is all about, my friend.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/18/2009 at 08:46
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
Originally posted by ti-force ti-force wrote:

 You guys are quite welcome. After all, it's the least I can do for this forum. I've learned so much from this forum and when I see the opportunity to give a little back, I'm gonna take it. I hope to have much more to contribute over time.
 
Casey

thats awesome!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/19/2009 at 10:31
OK hunter View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: November/27/2005
Location: United States
Status: Offline
Points: 73
The price of the caps and postage to Bushnell was dwarfed by the goodwill generated by your news and report on this forum.  I have many of their scopes and am pleased with their performance.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 10:50
brodeur272 View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: September/23/2007
Location: United States
Status: Offline
Points: 609
Maybe the winds of change have hit their CS... 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 12:54
safariarms man View Drop Down
Optics Apprentice
Optics Apprentice
Avatar
Dolphin Overton

Joined: June/28/2009
Location: K67BB
Status: Offline
Points: 111
Nice to hear good news coming from a manufacturers CS department.  Too many times we hear only the bad news.  Personally, I would like to hear more good news about people who have a good experience.  It may offset some of the negative experience.  As shooters we gather to share our bad experiences about optics and guns.  That often gets translated into bad thing about that make and model, when in reality, it is only because of the concentration of people who use these products that we see the bad ones.  Great to hear your good experience.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 16:53
Roy Finn View Drop Down
MODERATOR
MODERATOR
Avatar
Steiner Junkie

Joined: April/05/2004
Location: United States
Status: Offline
Points: 4856
One of the first 4200's I got had a weird reflection coming off the ocular lense so I sent it back. I had a brand new scope in my hands 10 days later. That works for me.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 18:55
ti-force View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: August/28/2008
Location: Georgia
Status: Offline
Points: 195
Originally posted by safariarms man safariarms man wrote:

Nice to hear good news coming from a manufacturers CS department.  Too many times we hear only the bad news.  Personally, I would like to hear more good news about people who have a good experience.  It may offset some of the negative experience.  As shooters we gather to share our bad experiences about optics and guns.  That often gets translated into bad thing about that make and model, when in reality, it is only because of the concentration of people who use these products that we see the bad ones.  Great to hear your good experience.
 
+1    Excellent
 
 Anyone who would like to share their positive experiences, feel free.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 18:59
ti-force View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: August/28/2008
Location: Georgia
Status: Offline
Points: 195
Originally posted by Roy Finn Roy Finn wrote:

One of the first 4200's I got had a weird reflection coming off the ocular lense so I sent it back. I had a brand new scope in my hands 10 days later. That works for me.
 
 
 That's Super.
 
 10 days is pretty darn good (I think), especially considering you had to ship your scope back.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 19:48
Roy Finn View Drop Down
MODERATOR
MODERATOR
Avatar
Steiner Junkie

Joined: April/05/2004
Location: United States
Status: Offline
Points: 4856
Yep, 10 days total from the time I shipped mine till I had the new one in hand.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/20/2009 at 20:29
safariarms man View Drop Down
Optics Apprentice
Optics Apprentice
Avatar
Dolphin Overton

Joined: June/28/2009
Location: K67BB
Status: Offline
Points: 111
That is called great customer service.  Great news Finn.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/24/2009 at 00:21
xposo View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: May/01/2008
Status: Offline
Points: 21
Wow, good for you. It took them over three months to send me a replacement
Legend, and no no one returned my calls or emails to let me know what the status was.
The only email I recieved was when they told me that they were sending a replacement.
I got the replacement that same day. Great C/S.
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Similar Threads: "A+ Bushnell Customer Service"
Subject Author Forum Replies Last Post
Bushnell Customer service Old Soldier Tactical Scopes 0
Beware!!! Bushnell Customer Service allcheck Rifle Scopes 40
Bushnell customer service ngross10 Rifle Scopes 12
leica customer service troweler Rifle Scopes 2
Huge +1 for Burris Customer Service slowr1der Rifle Scopes 10
Zen Ray Customer Service blownsmok97 Spotting Scopes 3
Ruger Customer Service 3_tens Firearms 12
swfa customer service question Hoff1967 Rifle Scopes 4
Weaver Customer Service JLud Rifle Scopes 4
Remington and Customer Service K22 Reloading & Ballistics 0


This page was generated in 0.656 seconds.